Questions, answered.
Everything about channels, automation, the API, billing and security.
MsgDrip is a messaging and automation platform. It connects your CRM to one engine that sends through Email, WhatsApp, SMS and Google Chat, so campaigns and journeys run from one place.
No. MsgDrip connects to the CRM you already use and keeps contacts, conversations and campaign events in sync with it. You can also use MsgDrip on its own with imported contacts.
Most teams connect a CRM and send their first campaign in under an hour. Channel approvals, such as WhatsApp templates, can take a little longer depending on the provider.
Email, WhatsApp, SMS and Google Chat today. Because workflows are channel-agnostic, new channels can be added to existing journeys without rebuilding them.
Yes. Send to a list of channels at once, or use smart routing to pick the best channel per contact based on consent, preferences or past engagement.
CRM events (a new contact, a deal stage change), dates and delays, customer actions such as replies or clicks, and any event you send through the API or a webhook.
Yes. Every sequence has exit conditions. A reply, a purchase, an unsubscribe or any CRM change can end the sequence or move the contact to a different one.
Yes. A REST API covers messages, contacts, campaigns and templates, and webhooks deliver events like delivered, opened, clicked and replied in real time.
The API allows bursts of up to 100 requests per second per workspace, with higher limits on the Scale and Enterprise plans.
Yes. Starter is free with 1,000 messages per month across email and SMS. No credit card is needed to start.
Provider fees, such as WhatsApp conversation charges and SMS carrier costs, are passed through at cost and shown separately on your invoice.
Data is encrypted in transit and at rest, access is controlled with roles and SSO, and every change is recorded in an audit log.